Britney R. - May 5, 2017 @ 14:51
Called 3 days later they sent someone. Told tenant the heat strip needed to be replaced. Called me, the owner, 12 days later and said was waiting on the estimate. A week later called said was waiting on approval. Call today and told me it would cost over $400. All service plans I have had in the past paid all but the service call out fee. It’s been over a month. Btw I called many times and they always had excuses. Terrible company. My realtor recommended. Always google anything you buy. It’ll save you money.
Frank Buchanan - January 14, 2017 @ 23:48
This company is a SCAM. In three years of “coverage” I’ve made eight service calls and just one resulted in work being completed that was covered by the warranty. Here’s Old Republic’s basic business model:
#1 Sell a home warrenty to the victim for $500-$1,500
#2 When the vicitim calls with a warranty need- send out a contractor to
#3 Contractor collects $60 call fee immeadiately upon arrival
#4 Within 5 minutes- inform victim that problem is not covered by the warranty
#5 Attempt to upsell victim hundreds of dollars for repairs that may be necessary
#6 Often times- problem will persist and the victim will repeat this process multiple times for the same problem
I had FOUR plumbers visit my home over several months to repair a slow leak in my upstairs bathroom. The first three were con men that charged me a total of $211 additional dollars (that’s in addition to the $60 trip charge for each) for “repairs” that neither fixed the leak or were “covered” by the warranty.
DO NOT BUY ANYTHING from these con men.
Luis F. - December 27, 2016 @ 16:09
The worst home insurance company I have ever dealt with. I had an issue with a microwave door. They denied the claim that it’s not normal use issue (break). It’s a 13-year microwave, what do they expect? IT’S PLASTIC. The customer service was very rude and spoke very demeaningly like I did something wrong spoke to supervisor Jason **, he was also very rude. I would never recommend this company. SAVE your money because when you’ll need insurance they won’t help.
Sylvia M. - December 27, 2016 @ 16:05
Our refrigerator died two days before having a house full of guests at Thanksgiving. My wife had just finished shopping and immediately hit panic mode. I made the call to ORHP, expecting a nightmare. The service rep was super friendly. She searched and found a contractor who could come out that afternoon! What? I was not expecting that. The service technician was friendly and knowledgeable. He said he had to order a control board or something like that. In the meantime, I dumped the contents of our fridge into coolers with ice. The contractor returned the next morning with the needed part and our fridge was repaired. Start to finish, less than 24 hours. I was impressed.
Ryan D. - December 27, 2016 @ 16:04
I live in Florida and about a month after my family moved in our home we had a cold spell and had to use our heater. It worked for maybe 30 seconds before the Air Handler circuit breaker would pop. I was thankful that I remembered we got a home warranty and not to stress over it. I contacted ORHP the next day. They gave me a name of a contractor that would be coming out. After 2 missed appointments and taking time off work this contractor finally showed up. The technician walked in the door and looked at the circuit breaker and said it’s the wrong size amperage. How did the previous owner heat the house???
I also told him the airflow coming from the vents is weak. He ignored me and said there was nothing wrong with them. (I wrote a negative review on yelp for them too.) The contractor said I could expect a call from ORHP and they would send an electrician out. After several days they still didn’t contact me. I reached out to ORHP. Long story short they said they wouldn’t cover it because it was installed wrong. No wonder why this company has a one star review. Their coverage is absolutely useless. I made the recommended my realtor to pick another company.
Dorothy Mc Williams - December 23, 2016 @ 10:50
A hot water pipe broke on my gas hot water heater at night. Garage was flooded. Gas was leaking from pilot. Called Old Republic . My residence is in Griffin, Ga. I was given a provider phone number in Tenn. Called Old Republic 2nd time,then told that Dispatch would call me with a aprovider. , 10 hrs later, I still have not heard from the dispatchers. So for, Old Republic is worthless.
Jo Antonio - August 30, 2016 @ 17:49
Do not pay attention to the Better Business Bureau reviews because they must be written by people that work for Old Republic. I filed a formal complaint with the Better Business Bureau and it’s not posted on their website which shows that the BBB, as written by news organizations, is paid for by businesses and works to support those businesses even when they’re treating customers badly. We paid $2,000 for an ORHP plan but when our air conditioner broke they never repaired it and then cancelled our policy. Old Republic Home Protection will not protect your home and abide by their contract. Buyer beware, they engage in deceptive trade practices. Do not purchase a plan from ORHP!
Debbie Stanford - August 30, 2016 @ 17:49
Like so many others have stated, this home warranty was offered with the purchase of our home. We had two problems within the year of coverage. Both were handled satisfactorily. We had a pleasant experience with customer service, claims personnel, and repair technicians that were sent to our home. We will consider this company again if we choose to keep a home warranty. Following is information on our service calls if you are interested in the details.
First: Our dishwasher got stuck on the heated dry/plate warmer cycle. Since we run the dishwasher at night while we are sleeping the heated dry stayed on for hours and melted several toddler plates, cups, spoons, etc. We had a big mess with dripping plastic inside of the dishwasher. We called the warranty company and started a claim. They called us back within an hour to inform us that a service call had been scheduled for 2 days from that date. (Yes, I would have loved to have someone out that day, but I understand that a dishwasher is not an emergency!)
The repairman arrived on schedule, inspected the dishwasher, made a few calls and told us that the part needed would have to be ordered. The expected turnaround time was about a week. In the mean time we cleaned the dishwasher as much as possible and continued to use it with the air dry feature instead of heated dry. The next week the warranty company called and told us that the part for our dishwasher was no longer available so they would replace our dishwasher. They asked us to take pictures of the model information, features panel, etc. and send them in so they could replace it with something comparable.
Approximately a week later they sent us the proposal for replacement. They wanted to replace our stainless steel dishwasher with a model that was only available in black and white. We told them that was not acceptable so they offered us a check for enough to purchase a comparable model and pay for the install. Overall, this took about 2 months from claim to receipt of funds. Not ideal, but we still had a functioning dishwasher during this time.
Second: We had a problem with the downstairs air unit not cooling properly. It was cooling, but it just had to run constantly and would always be about 2 degrees warmer that the thermostat setting. We called ORHP and put in a claim. They had someone out within 48 hours. A part had to be ordered, but everything was fixed and running properly within a week.
Joseph Garnett - August 30, 2016 @ 17:48
Well from what I have personally experienced ORHP is not all that bad. I’m sure they have stiffed a bunch of people. But personally they saved me from have to buy ac fan (500) and probably a condenser coil (500). Take this good review with a grain of salt. Experiences may vary??? I called in the warranty and they sent out someone the same day. Replaced the $500 ac fan the same day. Filled my freon up same day. And put a claim in for the coil. Cost me 100 for the deductible and 35 for the freon.
I had 2 other ac companies come by before the warranty contractor made it. And both wanted to replace whole outside ac unit and coil. Which is what I need to do. But they were unwilling to patch me up to keep us cool until we made the financial situation straighten out. I was quoted 4500 bucks from 1st ac company and 3600 by the second company. The home warranty contractor said himself ORHP is slow and usually unwilling to pay. But he had a certain dollar amount ($500) that he could just use without getting any approval from ORHP. So don’t take every review as they will screw you over. In my case I’m elated that I got my money out of them and I’m cool right now. I think all home warranty companies are patch u up companies. Hopefully they will cover the coil and if they do I’ll renew my Contract with ORHP. Don’t get disheartened, try them. What do you have to lose 100 bucks? Can’t do anything with that anyway.
Bruce - August 30, 2016 @ 17:48
I recently had an air conditioner problem with my home. I contacted Old Republic with the issue and they gave me a service provider that never even bothered to contact me. I again contacted Old Republic who once again gave me another service provider’s name and number. Once again as of a week later, I still have not heard from that provider. I called Old Republic a third time and all I got was “We’re very sorry”. All I can say is “They sure are!” Don’t waste your money!
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