James H. - May 5, 2017 @ 14:50
We had a new a/c and furnace installed by One Hour Air Conditioning and Heating, Sierra Vista, AZ contracted by American Home Guardian. We and One Hour were told AHG would pay $5,000. and we were liable for @3,365.00 for a total of $8365.00. The work was done on 4/27/16. The contract was drawn up and the AHG was contracted again where it was confirmed. I paid my $3,365.00 to One Hour, signed the contract and given all the paperwork. Today, July 15, 2016 we got a call from AHG saying, we need another $1,000 plus, because our policy doesn’t cover all that. What??? My original policy says, it does cover up to $5,000. I feel we have closed our part of the deal and owe no more. They are reneging on their contract.
Lee Fitzgerald - January 25, 2017 @ 15:46
I notice on the reviews that everyone talks about how good the sales team was. Yes they are good at getting you in but once you file a claim is where they get you. I have been trying to get my Trane Heating System looked at due to some issues. I had to call and leave a message on their voicemail on 1.18.17, to follow up (because I had this issue back in November 2016 as well) I sent an email as well. Did I get a call back or an email response NO! I ended up calling on 1.20.16 and was told to leave another voicemail. I called back and hit sales (since they were so helpful getting me in) and got Frank. Explained to Frank my dilemma and he stated that AmeriCool was coming out on 1.23.17 between 4pm – 5pm. I left work to go meet a person that never showed up. I called back and asked for him and was told he was unavailable. Spoke to Patty Walters in Client Services who basically stated Frank lied. She stated she was going to help me and have Karen Jones,Vice President of Client Services to call me back on 1.24.17. Never received that call, I called back and told Laura M. in Billing that I wanted to cancel my policy due to no results. I received an email that all I was getting back was $50.00 and $75.00 charge for cancelling. I am done with American Home Guard. Please do not buy into this company because when you file a claim that is when you are in trouble. Now I have to spend more money to get a real Home Warranty company to service my unit.
Steve W. - December 14, 2016 @ 19:08
I chose American Home Guard because they had what I was looking for and they were from Utah. They had a good deal too compared to everybody else. It was really easy to deal with their reps during sign-up. I recommend this company and in fact, I’ve already got two friends that signed up with them because of me.
Molly Y. - December 14, 2016 @ 19:04
DO NOT USE AHG!!! If I could give AHG home warranty no stars I would. People do not use this company for your home warranty. My air conditioner went our a few weeks ago. So I a call AHG and set up a time for some one to come and fix it on that Friday morning. Service guy never shows up, so I call AHG and they say that they will make some call and get another A/C repair man out and that they will call me back with a new company and time for repair man to come out and repair our A/C. 1 hour goes by no call back. So I call again and get a different representative and they tell me the same thing as the previous representative. I get that same come back 2 more times.
Not one person call me back so I had to take it upon my self and get my own repair man out. I finally got one out to my house and got it fixed in 20 min. The best part is that AHG thinks that they should still get my $60.00 for my reimbursement. This is one of the most unprofessional companies I have ever had to deal with.
So AHG just had the company from the first AC repair company that did not show up just called me to apologize. But not one person from AHG has ever apologized to me or my wife. I will be changing companies.
Darren M. - December 14, 2016 @ 19:03
As a Real Estate agent and investor. I recommend to my clients and buyers to always purchase a home warranty on a resale home even if everything is new. I have a great deal of experience working with many different home warranty providers. So when I tried to assist my 75 yr old mother who had gotten this one on her own, I was shocked at how difficult it was to get anything done with this company. It took 5 days luckily the contract they contacted said it would be an additional 4 days from then to get the issue resolved and had to get management on the phone to get a resolution. AHG Home Warranty company tried to lay blame on my 75 yr old mother as to why it couldn’t get done sooner. Pointed to the contract and stated weekends and holidays you need to give them 48hrs to return calls… WHAT?? So If my 75yr old mother has an A/C unit go out in 110 degree weather you have no emergency service that will call you back sooner than 48hrs? The answer is NO! That was an example and not the actual issue. Ours was that the pool pump went out and anyone that has a pool knows how quickly algae on your pool can start and my mother was in another state. So the company finally came out fixed the broken pump noticed there was an additional leak, but since that wasn’t mentioned, “the pump wasn’t working, no water circulation” by the home warranty company they were not authorized to fix it nor would they call the home warranty company to notify them that it too needed to be repaired. Instead told us we would need to file another claim pay another $100 dollars to fix the pipe next to the pump which was probably the reason it went out to begin with. This was so bad from start to finish with AHG Home Warranty and the contractor they sent out. To the contractors credit they were very nice, but did not go the extra mile to assist the client. All I have to say is this company needs a complete revamp of their customer service & management personnel. So unhappy, we are moving our home warranty to American Home Shield. The 3 top warranty providers in my opinion are American Home Shield, Old Republic and First American Home Buyers Protection Corporation.
Hope this helps someone.
Ryan H. - December 14, 2016 @ 19:02
I’ve been using ahg for a couple years on 3 properties that I own. For the first year, I had no issues. I had a couple repair requests, and they were handled with no issues. When it came time to renew one of my policies they called to ask if I wanted to renew. When I said yes, they took it upon themselves to renew me with the 5 star upgrade and renewed the wrong property. When I brought this to their attention, instead of changing the policy address and refunding the 5 star upgrade, they just recharged me for a whole new policy less the 5 star upgrade. So now I’ve been charged nearly $800 for the one policy I was renewing. When I called about this their response was “well we didn’t refund the policy that we accidentally renewed since its also due to be renewed in a month anyway”. When I told them this was credit card fraud since they never got my permission to do this, they refunded me the initial charge after a 5 day wait.
I gave them the benefit of the doubt and kept my policies with them. But the latest issue I’ve had is with a plumbing service call I just had done. I called it in, paid the $55 service fee and the plumber showed up. They promptly told me that the blockage I called about isn’t covered by ahg. Ok, no problem. I proceeded to pay the plumber out of pocket for the repairs. The total came to $229. When
I asked the plumber if that was less the $55 I already paid, I was told no, that money goes to ahg and they keep it regardless if it’s a covered repair or not. When I called ahg, they confirmed this and said that the $55 is their fee to dispatch the call regardless if it’s a covered repair or not. They said their contract clearly calls it a fee, not a deductable. So I basically threw that $55 away on the gamble that the repair would be covered.
I give them 2 stars since they started off as a very good company that did promptly cover the repairs in their contract. But they are quickly approaching 1 star level with their approach of ripping their customers off and hiding behind their vague contract language to justify it.
I think when my other policies expire, I will be looking to switch to another warranty company.
John Akin - August 30, 2016 @ 18:00
I was looking for another company because I wasn’t happy with the one I had. I looked online and also checked the BBB, and I liked the reviews I saw for American Home Guard. I went ahead and did it online because it was quicker and I got the contract over e-mail. They sent me all the materials and I printed them out and then sent back them in. I haven’t submitted any claims so I’m waiting to see how they will handle my first claim.
Steven - August 30, 2016 @ 18:00
We have some components in our house that are older, so we wanted to make sure coverage was adequate in case things did happen that we don’t want to happen, and American Home Guard was listed among the top ten home warranty companies. Their local coverage seemed a bit more adequate for what we were looking for in Georgia, and they were a little less pricey. The service seemed decent from the rep we spoke with, and they were offering a 15-month contract in two payments. That probably saved us $50 to $100. I was a little surprised, though, that no one seemed to be aware of them. Also, right before we purchased, we had a call from another rep at the same company, who had a similar name and voice, and it threw me off a little bit.
© 2016 Top 3 Home Warranty Reviews