Tyler J. - May 5, 2017 @ 14:52
Well it’s been 7 visits, 3 contractors, and 5 months and my dishwasher is still flooding my kitchen and they won’t even bother to take care of flood damage due to their negligence.
Bridgett C. - December 13, 2016 @ 21:37
Warning!!!! Do not use this company for a home warranty. They are terrible. We’ve had to deal with them twice and I would be better off not having a warranty at all.
The 1st time I had a water leak. Our water bill was $600.00. The plumber they sent did not even check our irrigation system. 2-10 just argued that they would not pay because they weren’t sure the leak was under our attached garage or not. They didn’t know, but they weren’t going to pay for a leak detection company to find out. They argued back and forth for over a month, costing us another expensive water bill. They told us at one time they would pay for the detection, then said they wouldn’t. They said we could dispute it, but that would be another month. I got my own person, it was the irrigation and only cost me $184.00.
Second time, furnace wouldn’t heat. The company said they would basically have to rebuild the whole thing. All 2-10 did was tell me what I would have to pay for; haul away, new guard, etc. costing me $872.00. They are only paying 124.00. They heating company thought the whole unit should be replaced but 2-10 won’t do it nor will they give me a buy-out. They are terrible and not at all worth getting.
Irene C. - December 13, 2016 @ 21:37
People have pretty much covered it all here. This company sucks. I’m not sure what else I would expect from a warranty company. They partner up with the crappiest local contractors. We had an AC issue and we had to get someone out 3-4 times to fix the issue. Each time they tried to charge us $100 when they never fixed it the last time. At one point the guy got so frustrated, he ended up changing our thermostat when it was obvious that it wasn’t the issue. Of course, that just meant I had to take more time off work to wait for another person to come within a 4 hour window to hopefully fix the issue.
Joel M. - December 13, 2016 @ 21:36
Third time is a charm, 2-10 finally agreed to replace my broken washer about 6 weeks later. Still not thrilled with the experience so far but hopefully the next time I have an issue, it won’t be as delayed or as long of a process.
And if you live in St. Louis and get assigned Pat’s appliances, run! Scream and run, request a new contractor. They are dreadful.
2-10 if your listening remove them as a contractor, I’m pretty sure you have 2 cases open against them with my situation alone.
Lisa V. - December 13, 2016 @ 21:36
Wish I could leave zero stars. We’ve been ran around and ran around. There are no in-network contractors in our area and when 2-10 tries to send one out, the contractor refuses 2-10 feels they’ve done their job. When I went on 2-10’s Facebook page to complain, they deleted my comments and blocked me from the page.
DO NOT BUY A HOME WARRANTY FROM THIS COMPANY!!!
Deniz T. - December 13, 2016 @ 21:35
This warranty was paid by the sellers upon closing on our new home, and it was highly recommended (*cough* pushed *cough*) by the realtor. When our washer broke down we finally had a chance to put their claim to test.
Initial process was smooth. Register online, fill out a form, and submit your request. They scheduled a contractor, who called us back in a timely fashion but they said they can come 12 days later. We accepted first but then called 2-10 back for somebody else who can come earlier. They cancelled the first contractor and found another one, who surprisingly came the next day even though it was a Saturday. So far everything was electronic, and I could see every confirmation on emails as well as on my mobile phone as text message.
Once the repairman submit his report to 2-10, he asked me to wait 48 hours for 2-10 to call me back. I haven’t gotten any calls on Monday so I called back. Lady on the phone said she saw the contractor’s report and she just submitted to the right department (why it wasn’t submitted in the first place, I don’t know). This means now we are waiting for another 48 hours. It was weekend, not everybody was working so not a big deal. On Wednesday we still got no calls so we called them. They asked for few more hours for the decision to be made (i.e. is it worth repairing or not). No calls. We reached out the agent who helped us acquire this warranty (who works for the real estate company, but have connections with this company). He was very helpful. The next day we received a call, and was told that the machine will be replaced. But it wasn’t decided with which model yet. After waiting another day, I called back for an update. They sent me an email with details (model number) as well as an option to receive cash if I wanted to buy something else. Once we decided the machine was good enough we called back to accept the replacement offer. They submit the order on a Friday, and told us we would receive a call in 3-5 days for the machine delivery. Everything so far here is done via phone e.g. calling, waiting, getting transferred. Agents were polite, and wait times were no longer than 10 minutes.
We received a call on following Monday for a delivery on Wednesday. They brought the new machine, installed it, tested it, took the old machine back. The next day we got a follow-up call from 2-10 to make sure everything was done as scheduled.
Overall, pretty satisfied. The only issue was when we were told we would receive a call within promised time range, we mostly didn’t so we had to keep calling back. I felt that not everybody feels the same urgency to keep our appliances running when we need the most, and sometimes we need to push a little to get the wheels turning. We have a new machine replaced by 2-10 in 2 weeks, for that we are thankful. But if we never called I bet we would still be waiting.
Jeff - October 19, 2016 @ 17:11
This company will definitely pull up the fine print and manipulate the definitions of the items they cover to deny any of your claims. They are worse than a medical insurance company tonight first and never pay later. Definitely avoid this company as they are not here for you I do not have the best interests not for the consumer. Their priority is to deny and make money off of your payments.
Jeremy M - October 13, 2016 @ 03:12
This company is AWFUL. They clearly misrepresent their coverages. My initial claim was for my heat pump not cooling. The problem was I had to pay an additional $800+ dollars over and above my $100 deductible for some made up reason that made no sense. But we were having blazing hot weather so I conceded. They also tried to get me for an additional $150.00 for a drain pan – yes a DRAIN PAN that wasn’t even needed. My second issue was a leaking refrigerator so the contractor finally comes out looks at it for 5 minutes and says “it’s a cracked inner seal” . . . ok, I say how long to fix it? “Oh, that’s not covered.” I truly believe he could not have accurately determined the problem without taking something apart, and how convenient (for them) that it was not covered. I’ve gone around and around with them on this to the point they refuse to take any more of my calls. Unbelievably bad. Save yourself money and lots of headaches would be my advise and AVOID this outfit.
Cynthia Pichotta - August 23, 2016 @ 17:49
2-10 Home Buyers Warranty was reasonable as far as when I needed any work done in my house. Filing a claim with them was easy, I’d just call then they’d recommend somebody. Sometimes it takes a day or next for the contractor to call and they’d tell what available days they have. Also, the contractors have always been pleasant and their quality of work has been great. I’d recommend them.
Shelly Utz - August 23, 2016 @ 17:48
Our AC started leaking in May 2016. They sent a company out (who did a great job by the way) but were instructed to try to patch the leak. Once all alternatives were exhausted, they told me we needed the coil replaced but the cost was more than the unit was worth. In other words, I needed to pay $4000 to get the whole unit replaced, they would pay whatever amount they covered. They ordered parts incorrectly several times. Every time I would call to find out what was going on, I was told it was up to the contractor. (The contractor called me almost daily to stay in touch and let me know that the problem wasn’t on their end.)
When I asked to be transferred to purchasing, they said the parts had NOT been ordered. I went through this for two months. It’s now August 11 and I’m finally getting the unit replaced – at $4000 out of my pocket. I have been treated terribly with this whole deal. I’ve been a customer for many years and this incident alone will likely make me change companies.
Chris Turner - August 23, 2016 @ 17:48
I received an email about my Work Order #: ** from 2-10 Home Buyers Warranty. It said, “ETA Date: 8/24/2016.” This is just for the part. I put in a work order 8-8-16. This is almost the entire month of August… This is unacceptable to have me and my family in the hottest month of the year to wait another 2 weeks to repair my system. I am extremely dissatisfied with 2-10 and Edwards Heating and Air. I will be renewing a homeowners warranty when this one expires but doubt very seriously that I will be renewing it with this company. I am speechless at the lack of professionalism with this case. This is ridiculous!
I know there is nothing I can do now, but 2-10 and Edwards H&A will get negative reviews from me and I will not recommend them! I was told that they had to order the part and maybe even build the coil on the unit. I find this hard to believe with a unit only 8 – 10 years old and that I am the only person in the USA who has this unit. I have called both companies and get a runaround and “I am sorry!” Nothing has been done.
Steve Brindywine - August 23, 2016 @ 17:46
We’ve had 2-10 Home Buyers Warranty since we built the house. It’s been 12 years. Our builder recommended them. I submit my claims mostly online. If it’s just general, online is easier because it takes them forever to answer the phone at 2-10. When we had air-conditioning problems, that was the biggest nightmare. We were actually thinking about letting them go because the contractors were absolutely horrible. I think it’s a money thing. We had an air-conditioning problem that’s been going on for the last two years and one guy that came out last year repaired it, but he didn’t do the job right, and he did it at the very end of the season last year, so we really didn’t need our air-conditioner except once or twice after that. But when we started to try to use it this year, it didn’t work. He installed it improperly and all of the freon leaked out in our attic.
Also, part of our record, the guys from the last company that came stole a $100 hair clippers out of my bathroom, and that infuriated us. I trusted them to come in and out of my house, and it’s just me and my wife. Nobody’s ever been up in our bedroom but these guys. They were going back and forth from the attic down to the truck. I wasn’t following behind them. I told 2-10 they could never send that company out to our home again. Then, another guy didn’t want do it, so I ended up having to call someone myself. I hired a company. I called in one day and the rep arrived the next day. He knew exactly what the deal was, came in, and fixed it. It was right at the time when our renewal was up, and we weren’t going to renew it if they weren’t going to cover some the cost of that contractor that came out here and did the work, but 2-10 paid, so we renewed.
Then, we had a guy come out about three weeks ago because our refrigerator was leaking water. He said it was fixed, called my wife then said, “The next time it happens, you can do it yourself.” Well, that thing filled up and water started running out of the freezer in about four days, so we had to have another guy come out. Right now, it appears that he fixed it right. He was good and I like him.
Constance Jones - August 23, 2016 @ 17:46
They had started me out with $50 for service calls. And then all of a sudden down the road they increased it by $25. Now at that particular time, I was thinking about just letting them go because I felt that it was absolutely too much of an increase. I’ve been with them for almost 10 years and then they decide they wanted to increase. Next year when it’s time to renew, I will take it in consideration. But this year, I didn’t do it because I had an illness in my family, so I didn’t have time to think about it. I was very disappointed when they increased and if they continue to do that, I’m going to end up going somewhere else. Because I know there are other good companies out there that are much more affordable.
I file my claims over the phone and I can get to someone and they would give me a number to call once they put the information in the system. Then they tell me to call within an hour or two. And that works very well. The technicians that they send out are very good. I have no complaints about them. That’s the best part.
Amy Clark - August 23, 2016 @ 17:45
Our realtor got 2-10 for us, and we’ve had them for three months now. I had an okay experience submitting a claim. I did it online, and I waited about a day and I hadn’t gotten a call. So I called them and someone came out two days later. However, I didn’t like the service that I got from the person they sent out to work on it. We had an air conditioner issue, so we got three people on our own to come look at the unit because they were saying we needed to replace it, and we wanted to make sure we did. Then when we had the 2-10 guy come out, and he said that the air conditioner wasn’t broken at all then gave us 5 ounces of Freon and left.
We’re having the air conditioner replaced right now completely with our money because the 2-10 guy said that it wasn’t broken. We definitely won’t tell our friends that they should get 2-10 because they say who we’re allowed to use and it gave us the impression that they don’t really want to pay out on the claims. We decided we’d rather have a more professional air conditioning company install our air conditioner as we didn’t have a lot of faith in the company that they would allow us to use.
Angela Diggins - August 23, 2016 @ 17:45
Due to familiarity and because they gave us a premier low rate, we stayed with 2-10 Home Buyers Warranty. We’ve been with them for about a year and a month. We’ve had several claims over the past year and most of them have gone smoothly and successfully. I’ve filed claims both online and by phone and the former is easier. Recently, though, we’ve been waiting for a replacement regarding a claim and communication with that has been a little bit hard. That’s not resolved yet. Overall, the value is good, but as far as the customer service and getting issues resolved, it’s sometimes not as good as it could be. The communication with some departments has been on hold for an hour sometimes just trying to get through the right person that could resolve the issues. Other than that, their contractors have all been very helpful and honest.
Heidi - August 16, 2016 @ 18:33
If I could give this company less stars…I would.
Over a week I have been on the phone for 45 minutes or longer on the phone with NO results
They suck. Don’t waste your time or money on this company!
We’ve been waiting for parts and a range for over a month.
My elderly Mother almost burnt the house down by using the stove.
If the house burns down…I will sue the living shit out of them!
Betty Coleman - August 11, 2016 @ 17:30
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